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How to contact us

If you have a landlord, please contact them in the first instance. They will be able to deal with your enquiries. The contact details for all the Homes Direct partners are listed below.

BEFORE CONTACTING YOUR LANDLORD:  Have you seen our FAQ page? There may be an answer to your question here. If your landlord is not listed below or you do not have a landlord, please contact Midland Heart using the contact details at the bottom of this page.

Bidding Line (24 hours): 0300 111 7510


If your landlord is Bromford Living or you live in Lichfield, please contact Bromford Living.

      

By telephone: 0330 1234 034

By e-mail: customerservices@bromford.co.uk

By post: Bromford Living, 5 Stowe Road, Lichfield, Staffordshire, WS13 6WA


If your landlord is Waterloo Housing or you live in Lincolnshire, please contact Waterloo Housing

By telephone: 0800 435 016

By post: 1700 Solihull Parkway, Birmingham Business Park, Solihull, B37 7YD


If you live in East Northamptonshire, please contact the Homes Direct office on High Street South, Rushden.

 

By telephone: 0345 600 50 50

By post: Homes Direct, 50 High St South, Rushden, East Northamptonshire, NN10 0QX


If you live in Newcastle Under Lyme, please visit www.nhaoptions.co.uk or contact the NHA office in Newcastle Under Lyme.

                    

By telephone: 0345 850 9698

By e-mail: nha@midlandheart.org.uk

By post: NHA, 61-63 Lower St, Newcastle Under Lyme, ST5 3RS


If your landlord is Futures Housing Group, please contact Futures Housing Group (formerly Daventry District Homes).

 

By telephone: 0300 456 2531

By email: enquiries@futureshg.co.uk

By post: Futures Housing Group, Nene House, Sopwith Way, Daventry,Northants. NN11 8PB


If your landlord is Severnside Housing, please contact Severnside Housing.

By telephone: 0300 300 0059 or 01743 285000

By email: enquiries@severnsidehousing.co.uk

By post: Enquiries, Severnside Housing, Severnside House, Brassey Road, Old Potts Way, Shrewsbury, SY3 7FA


If your landlord is Bournville Village Trust (BVT), please contact BVT.

 

 

Please click/tap this link to see contact details for Bournville Village Trust


If your landlord is Sanctuary Housing, please contact Sanctuary Housing.

By telephone: 0800 131 3348

By e-mail: contactus@sanctuary-housing.co.uk

By post: Sanctuary Housing, 164 Birmingham Road, West Bromwich, B70 6QG


If your landlord is Family Housing, please contact Family Housing.

 

By telephone: 0300 790 6560

By e-mail: info@wmhousing.co.uk

By post: St. Thomas House, 80 Bell Barn Road, Lee Bank, Birmingham B15 2AF

 


If your landlord is Nehemia/UCHA, please contact Nehemiah/UCHA.

 

 

 

By telephone: 0121 358 0966

By e-mail: contact@nehemiah-ucha.co.uk

By post: Nehemiah/UCHA, 1-3 Beacon Court, Great Barr, Birmingham, B43 6NN

 


If your landlord is Optivo (formerly Viridian Housing), please contact Optivo.

By telephone: 0330 123 0220

By e-mail: Operations-.WestMidlands@viridianhousing.org.uk

By post: Optivo, 41 Poplar Road, Kings Heath, Birmingham, B14 7AA


If your landlord is Rugby Council, please contact Rugby Council.

 

By telephone: 01788 533822

By post: Town Hall, Evreux Way, Rugby, CV21 2RR


If your landlord is Orbit, please contact Orbit.

 

By telephone: 024 7643 8000

By e-mail: info@orbit.org.uk

By post: Orbit Group, Garden Court, Harry Weston Road, Binley Business Park, Binley, Coventry,CV3 2SU


If your landlord is Telford & Wrekin Council, please contact Telford & Wrekin Council.

 

By telephone: 01952 381925

By e-mail: contact@telford.gov.uk

By post: Addenbrooke House, Ironmasters Way, Telford, TF3 4NT


If your landlord is YMCA Birmingham,  please contact YMCA Birmingham.

 

 

By telephone: 0121 477 4644

By post: YMCA Birmingham, 200 Bunbury Road, Birmingham, B13 2DL

 


If your landlord is WHG, please contact WHG.

By telephone: 0300 555 6666

By email: enquiries@whgrp.co.uk

By post: 100 Hatherton St, Walsall WS1 1AB


If your landlord is Midland Heart, or your landlord is not listed above, or you do not have a landlord, please contact Midland Heart.

 

 

 

For any Homes Direct queries, please complete the form using the following link (PLEASE NOTE: this is only for Midland Heart tenants, or if your landlord is not listed above):  https://www.midlandheart.org.uk/contact-us/report-it-forms/homes-direct-enquiry/

By post: Midland Heart, 20 Bath Row, Birmingham, B15 1LZ