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Offer

All bids received will be put in priority order to produce a list of eligible applicants for each property advertised. The landlord of the property will carry out any outstanding eligibility checks, (e.g. rent checks, household circumstance checks).

If your name is at the top of the priority list you will normally be invited to view the property unless there are reasons why we are unable to do this (for example, you have rent arrears or the Council is taking legal action against you for breaching a tenancy condition). If we are unable to offer the property to the applicant at the top of the list, we will move to the next applicant and so on.

If you decide to refuse the property it will be offered to the next person on the priority list. You will not normally be penalised for refusing a property and will continue to be able to bid for properties advertised.

If you are offered a property you will not be short listed for other properties until you have decided to either accept or refuse the offer.

If you are offered a property, you will be asked to provide the following documents:

  • Proof of identity for all household members (e.g. passports, birth certificates)
  • Proof of current address (e.g. recent gas or electricity bill)
  • Evidence of your right to reside in the UK if you are not a British Citizen (e.g. passport and other relevant documents from the Home Office)
  • Evidence of your personal and housing circumstances

You will also be asked to provide further documents to support your application. We will tell you what documents to provide and when to provide them.

All documents provided must be originals, up to date and valid. For a full list of acceptable documents, contact the landlord offering you a property.

If you do not provide us with the documents required, the offer of accommodation may be withdrawn.  

If you accept the property, you will be advised when you can move in. You will also be given an appointment to come into the Housing Advice Centre to sign the tenancy agreement and collect the keys.