How to contact us
Are you enquiring about a specific property, or do you have a general query about Homes Direct?
Property Enquiry
If you have a query about a property advertised on Homes Direct, you will need to call the relevant Landlord. You will find this information on the advert.
General Query
If you have a general query about Homes Direct, please contact your current landlord if listed below. If you do not have a landlord, or your landlord is not listed, please contact Midland Heart.
If your landlord is Bromford Living or you live in Lichfield, please contact Bromford Living.
By telephone: 0330 1234 034
By e-mail: customerservices@bromford.co.uk
By post: Bromford Living, 5 Stowe Road, Lichfield, Staffordshire, WS13 6WA
If you are looking for housing in the Lincolnshire area, please click/tap on the link below:
From 1st October 2019, if you are looking for homes in Lincolnshire, the housing register will now be managed by East Lindsey District Council. Please visit https://www.e-lindsey.gov.uk/article/11885/Apply-For-Social-Housing for more information on how to apply.
If you live in East Northamptonshire, please contact the Homes Direct office on High Street South, Rushden.
By post: Homes Direct, 50 High St South, Rushden, East Northamptonshire, NN10 0QX
By telephone: 0345 600 5050
If you live in Newcastle Under Lyme, please visit www.nhaoptions.co.uk or contact the NHA office in Newcastle Under Lyme.
By e-mail: nha@midlandheart.org.uk
By post: NHA, 61-63 Lower St, Newcastle Under Lyme, ST5 3RS
If your landlord is Severnside Housing, please contact Severnside Housing.
By telephone: 0300 300 0059 or 01743 285000
By email: enquiries@severnsidehousing.co.uk
By post: Enquiries, Severnside Housing, Severnside House, Brassey Road, Old Potts Way, Shrewsbury, SY3 7FA
If your landlord is Bournville Village Trust (BVT), please contact BVT.
Please click/tap this link to see contact details for Bournville Village Trust
If your landlord is Sanctuary Housing, please contact Sanctuary Housing.
By telephone: 0800 131 3348
By e-mail: contactus@sanctuary-housing.co.uk
By post: Sanctuary Housing, 164 Birmingham Road, West Bromwich, B70 6QG
If your landlord is Citizen, please contact Citizen.
By telephone: 0300 790 6560
By e-mail: info@citizenhousing.org.uk
By post: St. Thomas House, 80 Bell Barn Road, Lee Bank, Birmingham B15 2AF
If your landlord is Nehemia/UCHA, please contact Nehemiah/UCHA.
By telephone: 0121 358 0966
By e-mail: contact@nehemiah-ucha.co.uk
By post: Nehemiah/UCHA, 1-3 Beacon Court, Great Barr, Birmingham, B43 6NN
If your landlord is Optivo (formerly Viridian Housing), please contact Optivo.
By telephone: 0800 121 6060
By e-mail: contactus@optivo.org.uk
By post: Optivo, 41 Poplar Road, Kings Heath, Birmingham, B14 7AA
If your landlord is Rugby Council, please contact Rugby Council.
By telephone: 01788 533822
By post: Town Hall, Evreux Way, Rugby, CV21 2RR
If your landlord is Orbit, please contact Orbit.
By telephone: 024 7643 8000
By e-mail: info@orbit.org.uk
By post: Orbit Group, Garden Court, Harry Weston Road, Binley Business Park, Binley, Coventry,CV3 2SU
If you are looking for housing in the Telford & Wrekin Council area, please click/tap on the link below:
www.telford.gov.uk/info/1010/housing/3566/housing_associations
If your landlord is YMCA Birmingham, please contact YMCA Birmingham.
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By telephone: 0121 477 4644
By post: YMCA Birmingham, 200 Bunbury Road, Birmingham, B13 2DL
If your landlord is WHG, please contact WHG.
By telephone: 0300 555 6666
By email: enquiries@whgrp.co.uk
By post: 100 Hatherton St, Walsall WS1 1AB
If your landlord is Trident, please contact Trident.
By telephone: 0121 633 4633
By email: lettingsteam@tridentgroup.org.uk
By post: 239 Holliday Street, Birmingham, B1 1SJ
If your landlord is Midland Heart, or your landlord is not listed above, or you do not have a landlord, please contact Midland Heart.
For any Homes Direct queries, please complete the form using the following link (PLEASE NOTE: this is only for Midland Heart tenants, or if your landlord is not listed above): http://www.midlandheart.org.uk/contact-us/
By post: Midland Heart, 20 Bath Row, Birmingham, B15 1LZ