How to contact us
Are you enquiring about a specific property, or do you have a general query about Homes Direct?
Property Enquiry
If you have a query about a property advertised on Homes Direct, you will need to call the relevant Landlord. You will find this information on the advert.
General Query
If you have a general query about Homes Direct, please contact your current landlord if listed below. If you do not have a landlord, or your landlord is not listed, please contact Midland Heart.
If your landlord is Bromford Living or you live in Lichfield, please contact Bromford Living.
By telephone: 0330 1234 034
By e-mail: customerservices@bromford.co.uk
By post: Bromford Living, 5 Stowe Road, Lichfield, Staffordshire, WS13 6WA
If you are looking for housing in the Lincolnshire area, please click/tap on the link below:
From 1st October 2019, if you are looking for homes in Lincolnshire, the housing register will now be managed by East Lindsey District Council. Please visit https://www.e-lindsey.gov.uk/article/11885/Apply-For-Social-Housing for more information on how to apply.
If you live in East Northamptonshire, please contact the Homes Direct office on High Street South, Rushden.
By telephone: 0345 600 50 50
By post: Homes Direct, 50 High St South, Rushden, East Northamptonshire, NN10 0QX
If you live in Newcastle Under Lyme, please visit www.nhaoptions.co.uk or contact the NHA office in Newcastle Under Lyme.
By telephone: 0345 850 9698
By e-mail: nha@midlandheart.org.uk
By post: NHA, 61-63 Lower St, Newcastle Under Lyme, ST5 3RS
If your landlord is Severnside Housing, please contact Severnside Housing.
By telephone: 0300 300 0059 or 01743 285000
By email: enquiries@severnsidehousing.co.uk
By post: Enquiries, Severnside Housing, Severnside House, Brassey Road, Old Potts Way, Shrewsbury, SY3 7FA
If your landlord is Bournville Village Trust (BVT), please contact BVT.
Please click/tap this link to see contact details for Bournville Village Trust
If your landlord is Sanctuary Housing, please contact Sanctuary Housing.
By telephone: 0800 131 3348
By e-mail: contactus@sanctuary-housing.co.uk
By post: Sanctuary Housing, 164 Birmingham Road, West Bromwich, B70 6QG
If your landlord is Citizen, please contact Citizen.
By telephone: 0300 790 6560
By e-mail: info@citizenhousing.org.uk
By post: St. Thomas House, 80 Bell Barn Road, Lee Bank, Birmingham B15 2AF
If your landlord is Nehemia/UCHA, please contact Nehemiah/UCHA.
By telephone: 0121 358 0966
By e-mail: contact@nehemiah-ucha.co.uk
By post: Nehemiah/UCHA, 1-3 Beacon Court, Great Barr, Birmingham, B43 6NN
If your landlord is Optivo (formerly Viridian Housing), please contact Optivo.
By telephone: 0800 121 6060
By e-mail: contactus@optivo.org.uk
By post: Optivo, 41 Poplar Road, Kings Heath, Birmingham, B14 7AA
If your landlord is Rugby Council, please contact Rugby Council.
By telephone: 01788 533822
By post: Town Hall, Evreux Way, Rugby, CV21 2RR
If your landlord is Orbit, please contact Orbit.
By telephone: 024 7643 8000
By e-mail: info@orbit.org.uk
By post: Orbit Group, Garden Court, Harry Weston Road, Binley Business Park, Binley, Coventry,CV3 2SU
If you are looking for housing in the Telford & Wrekin Council area, please click/tap on the link below:
www.telford.gov.uk/info/1010/housing/3566/housing_associations
If your landlord is YMCA Birmingham, please contact YMCA Birmingham.
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By telephone: 0121 477 4644
By post: YMCA Birmingham, 200 Bunbury Road, Birmingham, B13 2DL
If your landlord is WHG, please contact WHG.
By telephone: 0300 555 6666
By email: enquiries@whgrp.co.uk
By post: 100 Hatherton St, Walsall WS1 1AB
If your landlord is Trident, please contact Trident.
By telephone: 0121 633 4633
By email: lettingsteam@tridentgroup.org.uk
By post: 239 Holliday Street, Birmingham, B1 1SJ
If your landlord is Midland Heart, or your landlord is not listed above, or you do not have a landlord, please contact Midland Heart.
For any Homes Direct queries, please complete the form using the following link (PLEASE NOTE: this is only for Midland Heart tenants, or if your landlord is not listed above): http://www.midlandheart.org.uk/contact-us/
By post: Midland Heart, 20 Bath Row, Birmingham, B15 1LZ