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How to contact us

Are you enquiring about a specific property, or do you have a general query about Homes Direct?


Property Enquiry

If you have a query about a property advertised on Homes Direct, you will need to call the relevant Landlord.  You will find this information on the advert.


General Query

If you have a general query about Homes Direct, please contact your current landlord.


If your landlord is Bromford Living or you live in Lichfield, please contact Bromford Living.


By telephone: 0330 1234 034

By e-mail:

By post: Bromford Living, 5 Stowe Road, Lichfield, Staffordshire, WS13 6WA

If you live in East Northamptonshire, please contact the Homes Direct office on High Street South, Rushden.


By post: Homes Direct, 50 High St South, Rushden, East Northamptonshire, NN10 0QX

By telephone: 0345 600 5050

If you live in Newcastle Under Lyme, please visit or contact the NHA office in Newcastle Under Lyme.


By e-mail:

By telephone: 01782 717717


If your landlord is Severnside Housing, please contact Severnside Housing.

By telephone: 0300 300 0059 or 01743 285000

By email:

By post: Enquiries, Severnside Housing, Severnside House, Brassey Road, Old Potts Way, Shrewsbury, SY3 7FA

If your landlord is Bournville Village Trust (BVT), please contact BVT.



Please click/tap this link to see contact details for Bournville Village Trust

If your landlord is Sanctuary Housing, please contact Sanctuary Housing.

By telephone: 0800 131 3348

By e-mail:

By post: Sanctuary Housing, 164 Birmingham Road, West Bromwich, B70 6QG

If your landlord is Citizen, please contact Citizen.

By telephone: 0300 790 6560

By e-mail:

By post: St. Thomas House, 80 Bell Barn Road, Lee Bank, Birmingham B15 2AF


If your landlord is Nehemia/UCHA, please contact Nehemiah/UCHA.




By telephone: 0121 358 0966

By e-mail:

By post: Nehemiah/UCHA, 1-3 Beacon Court, Great Barr, Birmingham, B43 6NN


If your landlord is Optivo (formerly Viridian Housing), please contact Optivo.

By telephone: 0800 121 6060

By e-mail:

By post: Optivo, 41 Poplar Road, Kings Heath, Birmingham, B14 7AA

If your landlord is Rugby Council, please contact Rugby Council.


By telephone: 01788 533822

By post: Town Hall, Evreux Way, Rugby, CV21 2RR

If your landlord is Orbit, please contact Orbit.


By telephone: 024 7643 8000

By e-mail:

By post: Orbit Group, Garden Court, Harry Weston Road, Binley Business Park, Binley, Coventry,CV3 2SU

If you are looking for housing in the Telford & Wrekin Council area, please click/tap on the link below:

If your landlord is YMCA Birmingham,  please contact YMCA Birmingham.



By telephone: 0121 477 4644

By post: YMCA Birmingham, 200 Bunbury Road, Birmingham, B13 2DL


If your landlord is WHG, please contact WHG.

By telephone: 0300 555 6666

By email:

By post: 100 Hatherton St, Walsall WS1 1AB

If your landlord is Trident, please contact Trident.

By telephone: 0121 633 4633

By email:

By post: 239 Holliday Street, Birmingham, B1 1SJ


If your landlord is Midland Heart, please contact Midland Heart.




For any queries, please go to