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Newcastle-under-Lyme Borough Council

The Newcastle Housing Advice (NHA) service is managed by Midland Heart on behalf of Newcastle-under-Lyme Borough Council. For more information, please visit our website at

Usually people who already live in Newcastle-under-Lyme, or have a local connection to Newcastle-under-Lyme, will be given priority for available homes in that area.  Who gets priority for homes in Newcastle-under-Lyme can be seen by clicking Newcastle-under-Lyme Housing Allocation Policy.

If you are homeless, or threatened with homelessness, please contact us at

You can also contact us:

By telephone: 0345 850 9698

By email:

By post: NHA, 61-63 Lower Street, Newcastle-under-Lyme, ST5 3RS


Have your say on Newcastle-under-Lyme Borough Council's Housing Allocations Policy

Homesdirect is the Housing Register, operated by Newcastle Housing Advice (NHA) on behalf of the Council. The Housing Allocations Policy prioritises rehousing people in the greatest housing need.  We are now reviewing the Housing Allocations Policy due to changes to the new duties to homeless households brought in by the Homelessness Reduction Act 2017.  

The changes to the Council’s allocation’s policy have been developed with regard to these new duties and have also influenced by the desire to ensure that applicant’s on the Council’s housing register are given priority and appropriate information to enable the Council to help make the most effective use of social housing stock.

If you would like to have your say on the new Housing Allocations Policy, please complete the survey by clicking on the following link: